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Privacy

Your Data, Protected

We treat every booking detail, identity document, and travel preference with the same diligence we apply to our fleet logistics.

Request export

256-bit

Encryption

24h

Access revocation

0

3rd-party resales

100%

Policy coverage

Dedicated privacy desk

Reach our data officer for rights requests or clarifications.

Summary

Know the non-negotiables

Eligibility, payment, and operational discipline keep the TL Ghana fleet protected for every renter.

Minimal collection

Only gather details that impact booking accuracy and compliance.

Identity & verification documents
Trip logistics and payment confirmations
Driver credentials and emergency contacts

Purpose-limited use

Data informs operations, not advertising exchanges.

Fleet dispatch & travel coordination
Customer support and safety updates
Regulatory reporting where required

Controlled sharing

Vetted partners only, under strict NDAs and service scopes.

Airline, lodging, and chauffeur partners
Payment processors and identity verification services
Law enforcement upon lawful request only

Clauses

Detailed terms

Each clause below is enforceable across all rentals. Read carefully and keep a copy with your booking confirmation.

1. Information We Collect

We capture data you provide directly or through verified sources.

  • Profile identifiers such as full name, contact information, and Ghana Card details.
  • Driver validation materials including license numbers, visa passports, and guarantor data.
  • Transactional data covering bookings, invoices, payment references, and mileage summaries.
  • Device or channel metadata (IP, browser type) used solely for security analytics.

2. How We Use Your Data

Usage always links to concierge delivery and compliance.

  • Confirming eligibility, preventing fraud, and dispatching the correct vehicle or stay.
  • Facilitating payments, refunds, and daily mileage notifications.
  • Providing customer support, itinerary adjustments, and emergency alerts.
  • Meeting legal, tax, and transport regulatory obligations.

3. Legal Bases

Processing adheres to applicable Ghanaian and international privacy standards.

  • Contract performance for rentals, flights, and stays you request.
  • Legitimate interest in safeguarding assets, drivers, and travelers.
  • Legal obligations such as tax reporting or security directives.
  • Consent for marketing communications or extended data retention.

4. Data Sharing

We limit sharing to partners who enable your booking.

  • Operational providers: drivers, airlines, hotels, and maintenance teams.
  • Payment processors and banking partners who settle invoices.
  • Identity-verification vendors assisting with KYC requirements.
  • Regulators or law enforcement agencies when compelled by law.

5. Security Measures

Safeguards keep unauthorized parties out of your records.

  • Encryption in transit and at rest within vetted cloud infrastructure.
  • Role-based access with mandatory MFA for internal teams.
  • Routine vulnerability assessments and vendor audits.

6. Data Retention

We store records only for as long as necessary.

  • Booking and billing data: retained for seven (7) years or per statutory requirement.
  • Driver and compliance files: held until contracts close plus three (3) years for dispute resolution.
  • Marketing preferences: deleted immediately when you opt out.

7. Your Rights

You control how we keep or use your personal data.

  • Access, correct, or update your stored information.
  • Request deletion where no legal basis requires retention.
  • Withdraw consent for marketing at any time.
  • Request a machine-readable export of your data.

8. Cookies & Tracking

Cookies optimize the booking experience.

  • Essential cookies maintain session security and cart states.
  • Analytics cookies monitor feature performance; you can disable them in-browser.
  • We do not permit third-party advertising pixels on tlghana.com.

9. International Transfers

Data may move to secure servers outside Ghana.

  • Transfers rely on contractual safeguards and encryption.
  • We only use providers that meet GDPR-aligned standards.

10. Updates to This Policy

We revise this notice to reflect operational or legal changes.

  • Version history is timestamped on this page.
  • Material updates trigger email or in-app notifications.

11. Contact & Requests

Reach our privacy and concierge desk anytime.

  • Email: privacy@tlghana.com
  • Phone: +233 550 222 888
  • Office: Airport Roundabout, Kumasi

Need clarity

Need to exercise a privacy right?

Submit an access, deletion, or export request through our privacy desk for a response within five (5) business days.

Please verify your identity when requesting sensitive updates so we can protect your account.
Emailprivacy@tlghana.com
Phone+233 550 222 888
OfficeAirport Roundabout, Kumasi